Vanderbilt University Medical Center
Currently serve as Senior Director of Patient Experience for Vanderbilt University Medical Center and joined Vanderbilt in 2007 as Administrator for the Vanderbilt Eye Institute. Prior to Vanderbilt served as CEO/COO of a multi-specialty physician group practice in Western New York and started professional career at Northwestern Medical Faculty Foundation in Chicago as a Practice Manager. In my current role, I am strategically and operationally responsible for institutional performance on service programming and metrics. Operationally I have direct oversight to Guest Services, Patient Relations, Service Consulting, Physician Liaison and Center for EMS Excellence. Strategically I advise on institutional goals, employee engagement, culture, and patient engagement programs, including on-line patient portal My Health at Vanderbilt.