Charles Hagood, DSc
Partner & Practice Leader; Press Ganey Strategic Consulting
Press Ganey, Inc.
Dr. Charles Hagood is a Strategic Consulting Practice Leader and Partner at Press Ganey Inc. Charles was the Founder and Former CEO of Healthcare Performance Partners (HPP); was an Affiliate of Clayton Advisors, Co-Founder and President of The ACCESS Group (TAG), Founding Partner of LifeFilez, LLC., and Co-Author of the Shingo Prize winning book “Lean Led Hospital Design-Creating the Efficient Hospital of the Future”. In healthcare, as Founder of HPP and as a Partner of Press Ganey Strategic Consulting, Charles has overseen performance improvement engagements, and implementation of improvement initiatives , Lean, Patient Safety, and Quality Management Systems in numerous healthcare organizations around the world. Charles has also overseen international assignments and projects for various Fortune 500 companies as Co-Founder of a manufacturing engineering consulting firm, The Access Group (now TranSystems). Charles previously held various positions in the aerospace industry and as a consultant has overseen projects in numerous industries. He has degrees in Industrial Engineering, Mechanical Technology, Business Administration, an MBA from Belmont University, and a Doctorate of Science in Healthcare Administration from the University of Alabama in Birmingham. Charles was the Director and Founding Faculty Member of the Lean Healthcare Certificate Program at Belmont University and partnered in the launch of the Denver Health Academy. Awarded 2003 State of Tennessee’s top award for his work in Economic Development by the Tennessee Economic Development Council , was 2008 Alumnus of the Year by the Belmont University School of Business, and was voted a Nashville Business Journal Healthcare Hero in 2013.