THE FUTURE OF HEALTH

Future of Health Podcast

• Design or be designed: Dr. Kyra Bobinet with Chris Chan

  You all remember Chris Chan - good friend of Health:Further and a former guest on the podcast. He is a healthcare entrepreneur and innovator in the best sense of both terms. Chris brings a unique and creative perspective to his work across healthcare, with his latest venture over at plif.us. We like Chris, so we…

• Daniella Koren on State of the Art Patient Engagement

  Daniella Koren is the founder of Arches Health, a digital patient engagement platform for oncology patients. Koren's work revolves around pushing medical information to patients in a way that reduces administrative burden, increases patient satisfaction and knowledge, and reduces anxiety for patients and caregivers. Arches is a good example of the way the business imperative…

• A patient in the morning is a consumer in the afternoon - Patrick Spear of GMDC

  As the retail industry looks for new ways to improve the shopping experience and manage consumer expectations around personalization, convenience, service and digital tools, the healthcare industry is learning to engage consumers for the first time. Historically a business-to-business industry, healthcare has not needed a deep understanding of consumer behavior. That foundation is shifting as…

• HEALTHCARE ROUNDTABLE: Patient Payments

  How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their clinicians? What role does patient education play in the finances of healthcare? In this healthcare…

• Healthcare Amenities are not Services: Lucas Artusi, Design Institute for Health

  We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get his reaction. The Design Institute for Health team spends their time…

• Derek Anderson on tension in healthcare: creating consumer expectations without a consumer market

  Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management. The combination of teaching future healthcare leaders and working within a top-tier academic medical center has given Anderson a strong yet sober opinion on the trajectory for traditional healthcare…