THE FUTURE OF HEALTH

Future of Health Podcast

• Daniella Koren on State of the Art Patient Engagement

  Daniella Koren is the founder of Arches Health, a digital patient engagement platform for oncology patients. Koren's work revolves around pushing medical information to patients in a way that reduces administrative burden, increases patient satisfaction and knowledge, and reduces anxiety for patients and caregivers. Arches is a good example of the way the business imperative…

• A patient in the morning is a consumer in the afternoon - Patrick Spear of GMDC

  As the retail industry looks for new ways to improve the shopping experience and manage consumer expectations around personalization, convenience, service and digital tools, the healthcare industry is learning to engage consumers for the first time. Historically a business-to-business industry, healthcare has not needed a deep understanding of consumer behavior. That foundation is shifting as…

• HEALTHCARE ROUNDTABLE: Patient Payments

  How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their clinicians? What role does patient education play in the finances of healthcare? In this healthcare…

• Healthcare Amenities are not Services: Lucas Artusi, Design Institute for Health

  We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get his reaction. The Design Institute for Health team spends their time…

• Derek Anderson on tension in healthcare: creating consumer expectations without a consumer market

  Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management. The combination of teaching future healthcare leaders and working within a top-tier academic medical center has given Anderson a strong yet sober opinion on the trajectory for traditional healthcare…

• What's really happening? An update on value-based care and the consumerization of healthcare

  Adoption of value-based care has gone in fits and starts. The latest news shows adoption has slowed, even while providers recognize its importance. Meanwhile, tech companies are moving faster than ever, and the conversation around patients turning into active healthcare consumers is accelerating - although there is still a lot to work out (for example). Trying…