by David Shifrin | May 1, 2019 | Future of Health Podcast, Rise of the Consumer
As the retail industry looks for new ways to improve the shopping experience and manage consumer expectations around personalization, convenience, service and digital tools, the healthcare industry is learning to engage consumers for the first time. Historically a...
by David Shifrin | Apr 12, 2019 | Future of Health Podcast, Generational Considerations, Operational Efficiency, Rise of the Consumer
How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their...
by David Shifrin | Apr 9, 2019 | Future of Health Podcast, Rise of the Consumer
We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get...
by David Shifrin | Apr 4, 2019 | Engagement Patterns, Future of Health Podcast
Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management. The combination of teaching future healthcare leaders and working within a top-tier...
by David Shifrin | Apr 2, 2019 | Future of Health Podcast, Rise of the Consumer
Adoption of value-based care has gone in fits and starts. The latest news shows adoption has slowed, even while providers recognize its importance. Meanwhile, tech companies are moving faster than ever, and the conversation around patients turning into active...
by David Shifrin | Mar 29, 2019 | Engagement Patterns, Finances and Payment Models, Future of Health Podcast
The Medicare Payment Advisory Commission (MedPAC) recently published a presentation titled Evaluating an episode-based payment system for post-acute care that explains the committee’s thinking about a bundled payment model for post-acute care. Soon after, Becker’s...
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