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Design or be designed – Guest host Chris Chan with Dr. Kyra Bobinet

Design or be designed – Guest host Chris Chan with Dr. Kyra Bobinet

by David Shifrin | May 29, 2019 | Future of Health Podcast

You all remember Chris Chan – good friend of Health:Further and a former guest on the podcast. He is a healthcare entrepreneur and innovator in the best sense of both terms. Chris brings a unique and creative perspective to his work across healthcare, with his...

A patient in the morning is a consumer in the afternoon – Patrick Spear of GMDC

by David Shifrin | May 1, 2019 | Future of Health Podcast, Rise of the Consumer

 As the retail industry looks for new ways to improve the shopping experience and manage consumer expectations around personalization, convenience, service and digital tools, the healthcare industry is learning to engage consumers for the first time. Historically a...
HEALTHCARE ROUNDTABLE: Patient Payments

HEALTHCARE ROUNDTABLE: Patient Payments

by David Shifrin | Apr 12, 2019 | Future of Health Podcast, Generational Considerations, Operational Efficiency, Rise of the Consumer

How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their...
Healthcare Amenities are not Services: Lucas Artusi, Design Institute for Health

Healthcare Amenities are not Services: Lucas Artusi, Design Institute for Health

by David Shifrin | Apr 9, 2019 | Future of Health Podcast, Rise of the Consumer

We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get...
Tension in healthcare: creating consumer expectations without a consumer market

Tension in healthcare: creating consumer expectations without a consumer market

by David Shifrin | Apr 4, 2019 | Engagement Patterns, Future of Health Podcast

Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management. The combination of teaching future healthcare leaders and working within a top-tier...
What’s really happening? An update on value-based care and the consumerization of healthcare

What’s really happening? An update on value-based care and the consumerization of healthcare

by David Shifrin | Apr 2, 2019 | Future of Health Podcast, Rise of the Consumer

Adoption of value-based care has gone in fits and starts. The latest news shows adoption has slowed, even while providers recognize its importance. Meanwhile, tech companies are moving faster than ever, and the conversation around patients turning into active...
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